Voice AI can trip up with wrong answers when it mishears or pulls data that’s...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can trip up with wrong answers when it mishears or pulls data that’s outdated or incomplete. A simple way to catch issues is by using readback controls—like repeating order IDs back to customers to confirm accuracy