Voice AI can slip up by misunderstanding orders or guessing wrong answers. A...

https://www.tumblr.com/luminoushexcloud/829042598123601920/how-do-i-stop-my-voice-bot-from-making-up-refund

Voice AI can slip up by misunderstanding orders or guessing wrong answers. A practical way to catch mistakes before they reach customers is using readback controls—like repeating order IDs back to callers for confirmation