Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://www.bookmark-jungle.win/voice-ai-can-slip-up-with-wrong-answers-when-it-misunderstands-or-mixes-up

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard