Listen without rushing to fix things, ask what would help today, and offer one...

https://star-wiki.win/index.php/How_Do_I_Pick_the_Right_Time_to_Talk_About_Addiction_or_Depression%3F

Listen without rushing to fix things, ask what would help today, and offer one practical step, like sitting with them while they make a call. Try saying, “Want me to stay while you call?” Set boundaries, too