Getting rid of a fake or policy-violating Google review feels like a mystery,...

https://fair-wiki.win/index.php/Why_Do_Some_Fake_Reviews_Stay_Up_for_Months_or_Years_on_Google%3F

Getting rid of a fake or policy-violating Google review feels like a mystery, but it is often possible. While results are never guaranteed and every case is unique, your chances improve significantly when you have the right evidence