card activation help

https://wiki-fusion.win/index.php/How_to_Safely_Use_Your_GiftCardMall_Register_Card_for_Balance_Checks_and_More

I'm trying to activate my new card, but I keep getting stuck at the verification step. The automated system asks for my Social Security number, but then it says it can't find my application. Any tips on how to get through to a real person who can help me sort this out?