AI voice agents are changing phone support by handling calls faster and more...

https://rapid-wiki.win/index.php/What_Are_the_Most_Common_Failure_Modes_in_AI_Phone_Support%3F

AI voice agents are changing phone support by handling calls faster and more naturally. They use turn detection to know when customers speak and barge-in to jump in without waiting. These features cut wait times and make conversations smoother