After testing AI customer service platforms for years, I’ve seen tools improve...

https://deansinspiringperspective.hexaforgey.com/posts/zowie-vs-zendesk-ai-do-i-need-both-for-my-support-team

After testing AI customer service platforms for years, I’ve seen tools improve from just assisting agents to actually resolving issues. In 2026, some platforms hit 70% automation within a week, cutting costs from $3–6 per ticket to under $1