After testing AI customer service platforms for years, I’ve seen...

https://zandersexcellentblog.quillnesty.com/posts/how-do-you-test-if-an-ai-agent-can-actually-execute-refunds-end-to-end

After testing AI customer service platforms for years, I’ve seen cost-per-contact drop from $3-$6 to just $0.25-$0.50 with good automation. The real kicker? These tools assist agents to speed up replies more than fully resolve issues